= Privacy Policy =

 Privacy Policy

Last Updated: October 25, 2025

WizeNova Cleaning (“WizeNova Cleaning,” “we,” “our,” or “us”) is a trade name / DBA operated by WizeNova LLC, a Florida limited liability company.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, request a quote, schedule residential or commercial cleaning, request turnover/move-in/move-out service, or communicate with us via phone, text, email, or online form.

By interacting with us, you agree to the practices described in this Privacy Policy and in the Service Satisfaction Policy and Cancellation / Rescheduling Policy included below.

We collect personal information you voluntarily provide, such as:

• Name, phone number, and email address.
   
• Service location(s): residential, commercial, rental, or Airbnb property address.
   
• Property access instructions (door codes, contact person, key location, pet presence, restricted areas).
   This information is considered sensitive because it impacts the physical security of the property.
   
• Cleaning preferences: service type, desired frequency, priority areas, or previous issues.
   
• Billing and payment information (payment method, payment status).
   

IMPORTANT: By sharing property access codes, keys, alarm instructions, or similar sensitive data, you confirm you are authorized to provide such information and grant us permission to use it solely for performing the agreed services.

When you visit our website or use our online forms, we may automatically collect:

• IP address, browser type, Internet service provider, visited pages, access date/time, and referring page.
   
• Interaction data from quote or contact forms.
   
• Cookies and similar technologies that help remember preferences, improve site performance, and analyze visitor traffic.
   

You can disable cookies through your browser settings, but some site functions may not work properly if you do.

When you contact us (by phone, text, email, or social media), we may keep a record of your communication for service quality, documentation, and legal protection.

We use your information to:

• Prepare and send quotes or estimates.
   
• Schedule, confirm, or update cleaning appointments.
   
• Coordinate secure property access.
   
• Send reminders, confirmations, receipts, and invoices.
   
• Process payments, manage billing, and resolve payment disputes.
   
• Respond to questions, feedback, or complaints.
   
• Improve service quality, safety, and consistency.
   
• Send limited marketing about future cleaning offers or maintenance (you may opt out anytime).
   
• Comply with applicable laws, regulations, and legal obligations.

We do not sell your personal information to third parties under any circumstances.

We may share information only with trusted providers who help us operate our business, such as:

• Payment processors and invoicing systems.
   
• Email, SMS, and communication platforms.
   
• Scheduling or route management software.
   

These providers may use your information solely to perform contracted services and must maintain confidentiality.

We may disclose information if we believe, in good faith, that it is reasonably necessary to:

• Comply with laws, subpoenas, or valid legal processes.
   
• Respond to lawful requests by authorities.
   
• Enforce agreements, collect payments, or prevent fraud.
   
• Protect the safety, rights, and property of clients, staff, and the public.
   

If WizeNova Cleaning (DBA of WizeNova LLC) merges, reorganizes, or transfers assets, relevant customer data may be transferred as part of that transaction, subject to the same confidentiality protections.

We never publicly share:

• Your full property address.
   
• Access codes, keys, or security instructions.
   
• Interior property photos that can identify your home or belongings.
   

We may only use property images for marketing purposes with your prior written consent and only in a non-identifiable manner (e.g., “before and after” images).

We use reasonable administrative, physical, and technical safeguards to protect personal information from unauthorized access or disclosure. Access to such data is restricted to personnel who need it to coordinate or perform cleaning services.

While we make every reasonable effort to protect your data, no transmission or storage method is 100% secure.
For your safety, please avoid sending highly sensitive details (e.g., alarm codes) via unsecured messages or public platforms.

We retain your information only as long as necessary to:

• Provide requested services.
   
• Meet legal, tax, and accounting obligations.
   
• Resolve disputes and enforce agreements.
   
• When no longer needed, data is securely deleted or anonymized.

     You may:

• Request updates or corrections to your contact information.
   
• Request removal from our promotional mailing list (we may still contact you for active bookings or invoices).
   
• Request access to personal information we maintain about you.
   

Depending on your U.S. state, you may have additional rights (e.g., access, deletion, or opt-out rights similar to the California Consumer Privacy Act).
We will not discriminate against you for exercising any privacy rights.

Identity verification may be required before processing requests. Some records (e.g., invoices) may be retained as required by law.

Our website and services are not directed to children.
We do not knowingly collect personal information from minors.
If you believe a minor has provided us personal data without consent, please contact us so we can promptly remove it.

We aim for every client to be fully satisfied. To ensure fairness and transparency, the following applies:

If you believe a specific area was not cleaned as agreed, you must notify us in writing (email or text) within 24 hours of service completion.
Please describe the concern clearly (e.g., “oven interior not cleaned,” “dust left on main shelf”) and provide clear, well-lit photos.

After receiving your notice, we will:

• Review your message and photos.
   
• Offer, at our discretion, to revisit and re-clean the reported area at no additional cost within a reasonable timeframe.
   

This applies only to tasks originally included in your confirmed service.
It does not cover tasks not listed (e.g., cabinet interiors not requested, permanent stains, or pre-existing damage).

This satisfaction guarantee does not apply when:

• The issue is reported after 24 hours of service completion.
   
• The property has been re-used, re-entered, or dirtied after cleaning.
   
• The problem involves structural issues, mold, or damage outside normal cleaning scope.
   
• Access to the property for inspection or re-cleaning is denied.
   

Refunds are not automatic for dissatisfaction claims. Our first step is always to inspect and, if justified, re-clean the affected area.

• 24 hours or more notice: No charge.
   
• Less than 24 hours notice: A reasonable late-cancellation fee may apply to cover reserved time and travel costs.
   

If our team arrives at the confirmed time and cannot access the property (locked, wrong code, no key, or no response), it will be treated as a “No Show.”
A minimum service charge or flat visit fee may apply.

For commercial or recurring cleaning clients, cancellation, access, and billing terms may be defined in a separate written service agreement, which will prevail over this general policy.

We may update this Privacy Policy (including satisfaction and cancellation sections) to reflect operational or legal changes.
When updated, we will post the new version on our website and revise the “Last Updated” date above.
The posted version will always be the governing version.
We encourage you to review it periodically.

For privacy inquiries, service satisfaction claims (within 24 hours), or cancellation/rescheduling requests, contact us at:

WizeNova Cleaning (DBA of WizeNova LLC)
📞 (813) 586-0317
📧 cleaning@wizenova.com
www.WizeNovaCleaning.com